Remote client support specialist role join vortala today (Work from home)
Position: Client Support Specialist Location: Remote Employment Type: Permanent, Full Time Published: 6 days ago
Introduction:
Are you in search of a rewarding career opportunity that offers flexible hours and the convenience of working from home? Look no further than Vortala, a rapidly growing digital marketing leader specializing in healthcare. Established in 2004, Vortala is dedicated to empowering doctors by harnessing the potential of the Internet.
With a team of 85 dedicated marketing professionals, we serve thousands of healthcare practices globally, providing comprehensive website management and digital marketing solutions. At Vortala, our values of Trust, Service, and Innovation are at the core of everything we do. We believe in fostering an Outward Mindset, where success is achieved through helping others succeed.
If this resonates with your professional and personal philosophy, we welcome you to join our team. Our portfolio includes Perfect Patients (allied healthcare) and Smile Marketing (dental), with plans to expand into other healthcare sectors.
Duties & Responsibilities:
About the Role: As a Client Support Specialist, you will play a vital role in supporting our North American clients by assisting with website edits, addressing client inquiries, and providing guidance on maximizing their online marketing efforts. Continuous training will be provided to ensure you stay up-to-date with the latest digital marketing trends.
Reporting to the Team Leader – Client Support, you will collaborate closely with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists), focusing on client satisfaction and building strong relationships.
Responsibilities Include:
- Handling incoming support calls, emails, and chats from live clients.
- Diagnosing and resolving technical issues promptly.
- Offering guidance on implementing new digital marketing strategies to enhance website performance.
- Collaborating with internal teams to fulfill client requests.
Desired Experience & Qualifications:
How to Secure an Interview: To be considered for an interview, you should possess the following skills and qualifications:
- Positive phone demeanor with excellent communication skills.
- Previous experience in direct client service.
- Strong written and verbal communication abilities.
- Basic understanding of HTML and Photoshop.
- Familiarity with digital marketing concepts, including SEO and social media.
- Effective organizational and time management skills.
While experience in the healthcare industry is beneficial, it is not mandatory. The majority of your work hours will align with U.S. business hours (9am-5pm EDT/EST).
Interested?
At Vortala, we prioritize the growth and development of our employees. This is a full-time position offering flexible, family-friendly hours. You will have the opportunity to work remotely from the comfort of your home office and collaborate with colleagues worldwide using advanced online tools.
Vortala is an equal opportunity employer committed to fostering a diverse and inclusive workplace. If you’re ready for a new challenge with a company that values your personal and professional growth, apply now using the link below:
